In this article, you are going to learn the top critical things you must carefully check when choosing an IT service provider.
1. QUICK RESPONSE TO YOUR CALLS – It is very important to take note that each company differs in processes, so the response time can vary. Regardless, you must carefully consider how long does it take them to give you a respond. A good provider will help resolve your issues as immediate as possible. Be sure that whatever answers they give you, it is backed up with metrics and facts.
2. GIVES ADVICE AND DO REPAIRS – A good IT service provider doesn’t only provide repair services, but also acts as your advisor. Search for an IT who is an expert in the specific industry you are in. For instance, make sure to find a provider who knows about HIPAA and EHRs if you are in healthcare practice. Search for an MSP who can be a consultant and gives you a customized solution according to your specific needs. Also, they must be able to explain things to all of you in a language that can be easily understood.
3. AVAILABLE 24/7 – Choose a provider who offers a highly trained, skilled and experience team to be available 24/7. It is important that they ensure that nothing is wrong with your IT infrastructure anytime you need it. Also, you must have access to the best specialists when it comes to IT practices.
4. GIVES SERVICES LEVEL AGREEMENT – Another important factor to consider is their guarantee to monitor your network throughout the day. This allows them to immediately act on any issues before they can affect your company’s productivity.
5. GIVES A HAND ON BUDGETING YOUR IT SERVICES – A good provider must give you a service that is within your budget, and a solution that you can afford. Take note that your MSP must have a customized package of services with a price fixed monthly that you can take advantage of.
6.SECURES YOUR IT ENVIRONMENT – To make sure that you don’t worry about the possible hackers, malware, and viruses, your IT provider must ensure that gou have a highly secured IT environment. They must be using the best of the technologies that blocks any data intrusions and stops them before entering your network. In addition, they must also help you in maintaining your IT security compliance for government and industry solutions.
7. HAS DISASTER RECOVERY AND BUSINESS CONTINUITY SOLUTIONS – To ensure that you can access your IT even when your office is affected by a storm, there must be a disaster recovery and business continuity solutions. Also, they must have all the necessary backups and testing ensuring that your data can be recovered easily.
8. ENSURES PROACTIVE SUPPORT – If you want a peace of mind knowing that your IT network is going to run as usual, then look for a provider who ensures a proactive support. In this way, you can focus on the core competencies of your company rather than worrying about the technology issues.
9 OFFERS VARIETY OF SOLUTIONS AND SERVICES – It is always beneficial to choose a company who has several services and solutions to choose from. These would include mobile device management, virtual CIO services, wireless services, VoIP business phones, hosted cloud services, and still many more. With these, you are confident that they can provide you a customized IT solutions that suits best your needs.